MIS
9th Edition
ISBN: 9781337681919
Author: BIDGOLI
Publisher: Cengage
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Is technology by itself enough to ensure high quality customer service?
Is it your opinion that customer-centric organizations generate more revenue, given the potential influence that service has on customer retention? Give me at least three justifications for your response.
What are the advantages of better customer service?
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- What are the benefits of Improved customer service?arrow_forwardDo you feel that customer-centric firms are more lucrative, given the influence that service may have on retention? Kindly justify your response with at least three reasons.arrow_forwardWhy is an understanding of good customer service important for a technician who doesn’t work directly with customers?arrow_forward
- Do you feel that customer-centric firms are more lucrative as a result of the influence that service may have on retention? Kindly offer at least three justifications for your response.arrow_forwardWhen implementing a customer relationship management (CRM) system in the restaurant business, what are some of the most important aspects that food market organizations should keep in mind?arrow_forwardGiven the impact that service may have on retention, do you believe that customer-centric businesses are more profitable? Please provide at least three reasons for your answer.arrow_forward
- What are the relative advantages of flat staffing versus gradual staffing?arrow_forwardIs it your opinion that the effect of good customer service on repeat business makes organizations that focus on their clients more successful? If you're going to respond, please include at least three supporting details.arrow_forwardWhen utilizing a system that isn't integrated, what problems and complications do customers often encounter?arrow_forward
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