Which one of the following techniques will help management trace customer complaints directly to the process​ involved?       Question content area bottom Part 1   A. ​Cause-and-effect diagram   B. Quality engineering   C. Quality circles   D. Specification management

MARKETING 2018
19th Edition
ISBN:9780357033753
Author:Pride
Publisher:Pride
Chapter1: An Overview Of Strategic Marketing
Section1.2: Dollar Shave Club: The Company For Men
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Which one of the following techniques will help management trace customer complaints directly to the process​ involved?
 
 
 

Question content area bottom

Part 1
 
A.
​Cause-and-effect diagram
 
B.
Quality engineering
 
C.
Quality circles
 
D.
Specification management
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